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Help & Frequently Asked Questions

How long will delivery take
Standard delivery is by royal mail 1st class - all orders placed before 2.30pm are dispatched the same day.Average delivery time 1-3 working days

Royal mail special delivery - all orders placed before 2.30pm are dispatched the same day.Guaranteed next daydelivery (somebody must be in to sign for delivery)

What are the delivery options and prices?
1st Class royal mail - flat rate 1.95 per order
Royal Mail Special Next Day Delivery - flat rate 7.00 per order

Where do you deliver to?

Virtually all addresses within the UK, Northern Ireland and to BFPO addresses. Unfortunately, we cannot offer delivery to any other country, PO boxes or the Channel Islands.

Returns Policy
Returns are accepted on all items except gift vouchers which cannot be returned.  For all other items please return within 10 days in their origional condition with tags still attached.  Please send any returns to:-
The Sanctuary of Wellswood Ltd
17 Ilsham Road